Frequently Asked Questions

The Parent/Student account is a dedicated portal designed to empower parents and students with real-time visibility and control over school transport. It offers features such as live bus tracking, transport schedule notifications, and secure communication with school administrators and drivers, ensuring safe, transparent, and convenient management of student transport.

Registration is simple. Visit the Parent/Student account registration page, fill in your personal and student-related details accurately, and follow the on-screen instructions. After submission, you will receive an email verification link to activate your account.

Once registered, you can view real-time updates of your child's bus location through the dashboard. The system integrates with GPS data from the school transport system, allowing you to monitor the bus route and estimated arrival times.

You will receive transport schedule notifications, alerts regarding delays or route changes, and real-time updates for student pick-ups and drop-offs. These notifications are delivered through the platform and can also be sent via SMS, ensuring you are always informed.

The platform includes a secure messaging feature that allows you to directly communicate with school administrators and drivers. This ensures that any queries or concerns regarding your child's transport can be addressed promptly.

Yes, the Parent/Student account supports managing multiple student profiles. This is particularly useful for parents with more than one child, allowing you to track each child's transport details independently.

Example:

A parent with three children in different grades can easily switch between student profiles to check individual bus locations, schedules, and notifications for each child.

You can update your account information by logging into your Parent/Student dashboard and accessing the "Profile Management" section. From there, you can edit personal details, update contact information, and modify notification preferences.

If you forget your password, click on the "Forgot Password" link on the login page. You will be prompted to enter your registered email address, and a password reset link will be sent to you. Follow the instructions provided to create a new password.

Your data is safeguarded with industry-standard security measures, including encryption, secure cloud storage, and access controls. Safiri by Citrus is committed to complying with Kenyan data protection laws, ensuring that your personal information remains secure and confidential.

The Parent/Student platform is optimized for both desktop and mobile devices. It supports major browsers such as Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. For the best experience, please ensure your device and browser are updated.

You can customize your notification settings by accessing the "Settings" section in your dashboard. Here, you can choose which types of notifications you wish to receive and how you would like to receive them (e.g., in-app, email, SMS).

Tip:

Consider keeping emergency notifications enabled across all channels to ensure you never miss critical updates about your child's transport.

In the event of any transport disruptions, you will receive timely notifications and alerts via the platform. Additionally, you can contact the school's administration directly through the integrated messaging system for further updates and support.

If you require further assistance, please visit our Help Center or contact our support team directly at support@citruslabs.co.ke. For urgent inquiries, you may also call +254 712 400 000 during business hours.